Reorders, Add-to Orders & Order Corrections

 

What is a Reorder?

A Reorder is defined as any new or additional order placed after your job has shipped. This may be an order placed by the consumer or one that you didn’t record or recorded incorrectly. Reorders may be submitted on either the original reorder form that was included in portrait packages or an Excel Photo Work Order form. They may be sent by mail or fax or submitted online by visiting our website at www.excelphoto.com.

 

Reorder Pricing for Digital Capture

Reorders on digital capture jobs using Camlynx or other approved image match software or jobs using Data Advantage Camera cards that are submitted while images are still archived on our network will be priced at original unit costs plus a $2.00 handling charge and postage. All other reorders will use pricing for film capture reorders as indicated on page 27 for School Reorder pricing and page 55 for Youth Sports and Special Events pricing. Images for jobs received January through June will remain archived through the month of December. Images for jobs received July through December will remain archived through July.

 

What is an ‘Add-to Order?

An ‘Add-to’ order is any new or additional order placed on a job currently in production. Order received prior to verification/editing of the job will be added at no additional charge and will be delivered with the job. Orders received after the job has been verified/edited will be subject to a $2.00 handling charge. Please be aware that ‘Add-to’ orders placed after the job has been verified/edited may be shipped separately.

 

What is an Order Correction?

An order correction is any order placed on a job already shipped that was inaccurate, missed, incomplete or damaged. Only items not previously billed will be charged on order corrections unless we determine that the error was due to incorrect recording on your part. If so determined, all unit charges, shipping and a $2.00 handling charge will apply.

 

Please submit all order corrections on an Excel Photo Work Order form. You may request Work Order forms as fillable PDF forms so that they may be submitted via email. Please be certain that all information requested in included on the Work Order form and that each Work Order is assigned a unique Work Order number for tracking purposes. Order corrections can also be submitted and tracked online by visiting our website at www.excelphoto.com. The job name and job number used on the Work Order should reference those used on the original production forms sent with the film. Make sure that all information requested on the Work Order form is complete, including what was originally ordered. This allows us to process your order correction faster. It also helps us to determine how the error was made, which will assist us in avoiding future errors.

 

In all cases, bear in mind that any chargeable orders submitted will affect your account balance! Since payment does not accompany the order, it may result in a C.O.D. delivery unless payment is forwarded to us immediately. Keeping a VISA or MC account number on file for billing these items is a good way to avoid the potential for delays or C.O. D. charges. Contact accounting to arrange this payment method.