Avoiding Extra Charges with Digital Images

 

Images that are improperly named or identified are one of the number one sources for delay in digital capture. If we must rename or manually match images to your data (whether that be a spreadsheet, envelopes or camera cards), you will be billed for additional charges. We advise that you do not rename your images, but rather, maintain the jpeg name exactly as it came from the camera. If you must rename your images, leave the original jpg number at the beginning of the file name so that images sort in order photographed when we receive them. Do not exceed 12 characters if you must rename images.

 

Please inspect your camera sensor regularly for dust. Retouching for removal of dust spots is an extra unnecessary expense for you, and very time consuming for us.

 

Poorly exposed images. Images captured digitally do not have as much exposure latitude as color negative film. For optimum results, exposure of your images should be within +- 1/3 stop variance. We will print to the best of our ability unless we feel that your images do not fall within what we feel to be a normal or acceptable range. You will be advised should this happen. Custom printing may be required creating additional time in production plus extra charges.

 

Missing images or data. Remember, we need an image for every data record and a data record for every image (data records can be electronic, envelopes or camera cards). Please verify that you have sent all necessary images before shipping your job to us. When sending your job via FTP, be sure to advise as to the number of images that we should receive. If your job is received with missing images or data it creates high potential for errors and extra time in editing.

 

Inconsistent aspect ratio on images. First of all, we really prefer that you not crop or color correct any of your images. When images are submitted pre-cropped and aspect ratio is not maintained, it creates difficulty in printing. Custom cropping may be required creating additional time in production plus extra charges.