Sport Reorder Pricing

See page 84 for Digital Capture Reorder pricing.

 

All Sports Program reorders (defined as any new order placed on a job that has already shipped) will be billed at catalog list price PLUS $5.00 work order charge PLUS the actual cost of shipping.

 

Important Procedures and Policies

Reorders, Add-to Orders & Order Corrections

 

What is a Reorder?

A reorder is defined as any new or additional order placed after your job has shipped. This may be an order placed by the consumer or one that you did not record, or recorded incorrectly. Reorders may be submitted on either the original reorder form that was included in the portrait packages or an Excel Photo Work Order form. They may be sent electronically from our website at www.excelphoto.com, by mail or by fax.

 

What is an 'Add-to' Order?

An 'Add-to Order' is any new or additional order placed on a job currently in production. Orders received prior to editing of the job will be added at no additional charge and will be delivered with the job. Orders received after the job has been edited must be handled as a Work Order and will be subject to a $5.00 handling charge. Please be aware that 'Add-to Orders' placed after the job has been edited may be shipped separately or cause delay in your job.

 

What is an Order Correction?

An order correction is any order placed on a job already shipped that was damaged, inaccurate, missed or incomplete. Only items not previously billed will be charged on order corrections. Handling charges and shipping via First Class Mail will be waived. Should we find that the error was due to incorrect recording on your part, all unit charges, a $5.00 handling charge and shipping charges will be billed. Please submit all order corrections on an Excel Photo Work Order form or a reasonable facsimile thereof. When using a facsimile of the Excel Photo Work Order, be certain that all information requested is included on your form. Each order correction submitted should have a unique identifying number for tracking purposes. Order corrections can also be submitted and tracked online by visiting our website at www.excelphoto.com. The job name and job number should reference those used on the production forms originally sent with the film. Make sure that all information requested on the Excel Photo Work Order form is complete, including what was originally ordered. This allows us to process your order correction faster. It also helps us to determine how the error was made to avoid future errors.