Reorders, Add-to Orders & Order Corrections

 

 

 

What is a Reorder?

A Reorder is defined as any new or additional order placed after your job has shipped. This may be an order placed by the consumer or one that you didn’t record or recorded incorrectly. Reorders may be submitted on either the original reorder form that was included in portrait packages or an Excel Photo Work Order form. They may be sent online, by mail or fax.

 

See page 31 for reorder prices.

 

What is an ‘Add-to’ Order?

An ‘Add-to’ order is any new or additional order placed on a job currently in production. Orders received prior to editing of the job will be added at no additional charge and will be delivered with the job. Orders received after the job has been edited must be handled as a Work Order and will be subject to a $5.00 handling charge. Please be aware that ‘Add-to’ orders placed after the job has been edited may be shipped separately or cause delay in your job.

 

What is an Order Correction?

An order correction is any order placed on a job already shipped that was damaged, inaccurate, missed or incomplete. Only items not previously billed will be charged on order corrections. Handling charges and shipping via First Class Mail will be waived. Should we find that the error was due to incorrect recording on your part, all unit charges, a $5.00 handling charge and shipping charges will be billed.

 

Please submit all order corrections on an Excel Photo Work Order form or a reasonable facsimile thereof. When using a facsimile of the Excel Photo Work Order, be certain that all information requested is included on your form. Each order correction submitted should have a unique identifying number for tracking purposes. Order corrections can also be submitted online by visiting our website at www.excelphoto.com. The job name and job number should reference those used on the original production forms sent with the film. Make sure that all information requested on the Excel Photo Work Order form is complete, including what was originally ordered. This allows us to process your order correction faster. It also helps us to determine how the error was made, which will assist us in avoiding future errors.

 

In all cases, bear in mind that any chargeable orders phoned in or sent by fax will affect your account balance! Since payment does not accompany the order, it may result in a C.O.D. delivery unless payment is forwarded to us immediately. Keeping a VISA or MC account number on file for billing these items is a good way to avoid the potential for delays or C.O.D. charges. Contact accounting to arrange this method.