When preparing your paperwork, please try to keep in mind two very important things:

 

 

Please make sure that your paperwork is complete, concise & provides all information necessary to produce and deliver your job in the manner you’ve promised to your customer. If your job is received without the proper paperwork, production CANNOT commence! Instead, you will be notified immediately that your order is being held pending necessary paperwork. Should your paperwork have to be completed or re-written by Excel Photo staff, you will be charged Extra Time Charges with a minimum one (1) hour charge. Additionally, your job may be delayed until our staff finds available time in their schedule to complete your paperwork for you. Copies of the proper paperwork will then be mailed to you with an explanation that future jobs may be returned if received incomplete or illegible. Excel Photo will not be responsible for errors in jobs received without proper paperwork.

 

If you have any question about how to submit your order or how to properly complete your paperwork, please contact our Customer Service Department. Samples and instructions for most forms are included in this catalog. Some paperwork can be preprinted based on your order envelope.* We will be happy to take the time to walk you through your paperwork to ensure that there are no unnecessary delays.

 

* Excel Photo takes every precaution to avoid errors when preparing preprinted paperwork based on your envelope. However, we cannot be responsible for errors due to paperwork with inaccurate information. Please be sure to verify accuracy before submitting jobs.

 

Film

 

Periodically, we receive requests to push or pull process film. Excel Photo processes film in continuous rolls, and to push or pull process requires that a separate film run be made.

 

When film is received preprocessed, it is often received sleeved, scratched and dirty. Sleeving must be removed which creates static, attracts dust to the film, increasing the possibility of scratching, and creates extra spotting on prints. Additionally, we frequently have to rewash the film to remove stabilizer and tar.

 

When different film types and sizes are used, the same job must be tested and printed on different setups. Color matching between film types is often difficult, and at times, impossible.

 

When the direction of the camera has been "flip-flopped" during shooting, the editor must cut apart and re-splice your film so that all heads are facing the same direction for trading cards, magazine covers, student body cards and superimposed groups.

 

Excel Photo's equipment is not designed to easily accommodate cut negatives. Cut film requires additional handling at all stages.

 

When images are overexposed or exposure is erratic, extra time is needed to analyze and print in order to achieve an acceptable product. Should we determine that the exposure of your images does not fall within the normal range, you will be advised and extra time charges may be incurred or your job returned.