Terms • Procedures • Policies • Liability
Preparing Your Order For Shipment
Order forms and shipping labels can
be obtained upon request. Please be certain all materials submitted for
processing are properly wrapped and identified. Instructions for
preparing the necessary paperwork are provided at the beginning of each
section that applies to the products being ordered (See catalog index for specific page reference). A properly completed order
form must accompany each order. Excel Photo is not responsible for
errors due to orders listed incorrectly on the order form or delays due
to film/digital files received without proper order forms.
Payment Terms
Unless otherwise agreed upon, all jobs must be prepaid.
We reserve the right to send orders C.O.D. without notice if they are
received without payment or have balances due. Amounts owed and
additional C.O.D. and shipping charges may be added to the final C.O.D.
amount. As a result, C.O.D. payments may not correspond to the value of
the shipped contents. If an N.S.F. check is received as a C.O.D.
payment, we may require future C.O.D. payments to be made by cash or
certified check. A 100% prepayment will prevent such C.O.D. charges. In
the event that Excel Photo receives an N.S.F. check as payment for an
order, an additional charge of $25 will be assessed against the
customer’s account.
Billing
All jobs submitted to Excel Photo must be accompanied by
payment unless prior arrangements have been made. VISA and MasterCard
are acceptable means of payment or you may request that your orders be
shipped C.O.D. Excel Photo invoices an order the day after the order has
shipped. Prepayments received with the job will be applied to the
invoice at that time. If prepayment does not cover the full invoice
amount of your job, the customer is responsible to pay the outstanding
balance. Paying the statement balance will ensure that your account
remains current.
Statement Cycle
Statements are mailed approximately every three weeks. The statement will reflect all payments and invoices that have occurred since the last statement cycle. However, if prepayments have been posted, but the job has not yet invoiced, the statement will show as a credit balance. Subtracting the prepayment amount from the statement balance will give you a more accurate balance on the account.
When the statement shows a positive amount due, this balance is due and
payable upon receipt of statement.
In Case Of Errors Or Questions About Your Account
If you think your
account balance is wrong, or if you need more information about a
specific transaction on your account, please contact our office
immediately. You are responsible to pay all invoiced charges unless you
bring an error to our attention.
Shipping Policy
If the value of your job is $500.00 or greater AND you have an adequate credit balance at the time of shipping to cover the
cost of your job, UPS Ground shipping will be free anywhere inside
the continental United States. Shipping will be charged on any job
shipped outside the continental United States, jobs valued less than
$500.00 or on jobs paid by VISA, MasterCard or shipped with a balance due.
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